The dark, spirit-crushing life of a Facebook moderator

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The dark, spirit-crushing life of a Facebook moderator Empty The dark, spirit-crushing life of a Facebook moderator

Post by Ben Reilly on Tue Sep 17, 2019 8:00 pm

The task of moderating Facebook continues to leave psychological scars on the company’s employees, months after efforts to improve conditions for the company’s thousands of contractors, the Guardian has learned.

A group of current and former contractors who worked for years at the social network’s Berlin-based moderation centres has reported witnessing colleagues become “addicted” to graphic content and hoarding ever more extreme examples for a personal collection. They also said others were pushed towards the far right by the amount of hate speech and fake news they read every day.

They describe being ground down by the volume of the work, numbed by the graphic violence, nudity and bullying they have to view for eight hours a day, working nights and weekends, for “practically minimum pay”.

A little-discussed aspect of Facebook’s moderation was particularly distressing to the contractors: vetting private conversations between adults and minors that have been flagged by algorithms as likely sexual exploitation.

Such private chats, of which “90% are sexual”, were “violating and creepy”, one moderator said. “You understand something more about this sort of dystopic society we are building every day,” he added. “We have rich white men from Europe, from the US, writing to children from the Philippines … they try to get sexual photos in exchange for $10 or $20.”

Gina, a contractor, said: “I think it’s a breach of human rights. You cannot ask someone to work fast, to work well and to see graphic content. The things that we saw are just not right.”

The workers, whose names have been changed, were speaking on condition of anonymity because they had signed non-disclosure agreements with Facebook. Daniel, a former moderator, said: “We are a sort of vanguard in this field … It’s a completely new job, and everything about it is basically an experiment.”

https://www.theguardian.com/technology/2019/sep/17/revealed-catastrophic-effects-working-facebook-moderator

People who work this sort of job should probably be better compensated and have plenty of time off. You can't expect people to spend all day looking at the worst of humanity and not be scarred.

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The dark, spirit-crushing life of a Facebook moderator Empty Re: The dark, spirit-crushing life of a Facebook moderator

Post by eddie on Tue Sep 17, 2019 8:03 pm

Moderating on Facebook? That’s a fucking joke! There’s no one to contact, their “moderation” is scarce and sparse.

I doubt a real live moderator even exists, probably an automated one.

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The dark, spirit-crushing life of a Facebook moderator Empty Re: The dark, spirit-crushing life of a Facebook moderator

Post by Ben Reilly on Tue Sep 17, 2019 8:08 pm

Well, it does say later in the article that moderators were expected to review a post every 30 seconds, so I'm not surprised that they did a piss-poor job at it and didn't even seem to exist.

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