Mum Thanks Flight Attendant Who Took Her Baby When ‘All Hell Broke Loose’

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Mum Thanks Flight Attendant Who Took Her Baby When ‘All Hell Broke Loose’

Post by Guest on Wed Apr 26, 2017 7:49 pm

A Mum has written an open letter to WestJet airline after one of their flight attendants took care of baby during a flight where “all hell broke loose”.

Whitney Poyntz wanted to thank flight attendant Ashley for the “over and above” customer service and “baby whispering skills”, after the hostess managed to calm down the distressed infant.

My husband, 4 month old daughter and I were travelling home from our holiday on April 19 ( Palm Springs to Calgary flight 1475). Our daughter was asleep when we boarded so we figured it would be an easy peasy flight, man were we wrong....
Once the captain came on the intercom it woke her up, which is obviously no ones fault. After being nursed back to sleep the headphones went in and we turned on our movies. About 30 mins later all hell broke loose. Not sure if it was gas or maybe pressure but we did not have a happy baby, unfortunately those seats aren't made for rocking or trying to put a baby back to sleep. Eyes glaring, sweat dripping down our foreheads trying to get her back to sleep, in comes the hero of the day... a flight attendant named Ashley. Ashley came up to us and asked if she could take her and walk up and down the isle... first thought in my head was 'umm a stranger wants to walk my screaming child up and down the isle?!?!' But she did and got her calmed down. Now it may not seem like a lot but the experience was amazing. Never would I ever think someone would ever do that, volunteer to take your screaming child, but she did. Westjet (Ashley) i would like to thank you for the over and above customer service (baby whispering) that you gave, truly the greatest airline.


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Re: Mum Thanks Flight Attendant Who Took Her Baby When ‘All Hell Broke Loose’

Post by Jules on Mon May 01, 2017 6:09 pm

There have been loads of identical stories recently. Surely the definition of hell is being stuck in a confined space with a screaming baby. For the poor parent as well as the other passengers. So it's no surprise that people nearby offer to help out. Bless all these  guardian angels who offer help just as the parents are about to loose their mind. If all fails, try earplugs! Shocked

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